Most questions are answered below or in the guide. If not, a real person reads every email — usually within a day.
Install, activate, and a walkthrough of every feature — AI Watch, Clipboard Guard, the file scanner, autostart.
Read the guide →Common questions about licensing, new PCs, antivirus conflicts, and what Nocturn does and doesn't see.
See the FAQ →Copy the key exactly as it appears in your purchase email, including the NOCTURN1. prefix, with no extra spaces at either end. If it still won't activate, email [email protected] with the email address you purchased under and we'll check it from our end.
Deactivate on the old machine (Settings → Licence), then activate on the new one with the same key. If you no longer have access to the old machine, email us and we'll sort it manually.
Open AI Watch, find the process, and click Allowlist — or trust the whole publisher if it's validly signed. See the AI Watch section of the guide for the full walkthrough.
Please tell us — genuinely useful. Email [email protected] with what you were doing, what you expected, and what happened instead. Screenshots help a lot.